Shipping policy

Shipping Policy

Last updated: 17.9.2026

We want you to know what to expect from the moment you place your order.

Order processing

Orders are normally dispatched within 1–2 WORKING DAYS.

Orders placed on weekends or UK bank holidays will normally begin processing on the next working day.

During particularly busy periods, product launches or promotional events, dispatch may take slightly longer.

UK delivery

We deliver throughout the United Kingdom using the delivery services shown at checkout.

Typical delivery estimates are:

Standard UK delivery:  Within 3 working days, fully tracked
Express UK delivery: Within 1 working day, fully tracked

Shipping charges are displayed at checkout before you place your order.

If you offer free delivery above a threshold:

Free UK delivery is available on orders over £45.

Delivery times are estimates rather than guaranteed delivery dates unless specifically stated otherwise.

International delivery

We ship to selected international destinations.

Available international delivery services and charges will be displayed at checkout.

Typical international delivery times vary according to destination and may also be affected by customs clearance.

Estimated delivery time:

International delivery: approximately 12-14 working days after dispatch.

These times are estimates only.

Customs duties, import taxes and international charges

Important: customs duties and import taxes are not normally collected by hustl. at checkout.

When an order is shipped outside the UK, the destination country may impose additional charges, including:

  • import VAT or local sales taxes;
  • customs duty;
  • customs clearance charges;
  • brokerage or administration fees charged by the carrier; and
  • other import-related charges.

Unless we specifically state at checkout that these charges have been prepaid, the recipient is responsible for paying any import taxes, duties and associated charges required by the destination country or carrier.

These charges are not included in the amount you pay to hustl.

We do not determine these charges and cannot tell you in advance exactly how much they will be.

Customs authorities or your delivery carrier may contact you for payment before your parcel is released.

Customs procedures vary internationally, and overseas customers should check the rules that apply in their own country before ordering.

Customs delays

International orders can occasionally be delayed while passing through customs.

These delays are outside our direct control.

We will assist where reasonably possible if there is a problem with a shipment, but we cannot guarantee how quickly a country's customs authorities will process an individual parcel.

Refusing customs charges

If you choose not to pay customs duties, import taxes or carrier charges that are your responsibility, the carrier may return the parcel to us.

If the goods are successfully returned to us in an eligible condition, we will process any refund to which you are entitled.

Where permitted by applicable law, reasonable shipping, return-to-sender or carrier charges incurred as a direct consequence of the refusal may be deducted from the refund.

Incorrect or incomplete addresses

Please check your delivery details carefully before submitting your order.

If you notice an error after ordering, contact us at info@wehustl.co.uk as soon as possible.

We will try to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment process.

If a parcel is returned to us because an incorrect or incomplete address was supplied, additional delivery charges may apply before it can be resent.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to update after the carrier receives the parcel.

Delayed orders

If your order has not arrived within the expected delivery period, please check your tracking information first.

If you still need assistance, contact us at info@wehustl.co.uk with your order number.

For UK distance purchases, unless another delivery period has been agreed, traders generally have to deliver goods within 30 days.

Lost parcels

If tracking indicates that a parcel may have been lost, please contact us.

We may need to open an investigation with the delivery carrier.

If a parcel is confirmed as lost, we will provide the remedy required in the circumstances, which may include replacement or refund.

Damaged deliveries

If your parcel or products arrive damaged, please contact us as soon as reasonably possible and include:

  • your order number;
  • details of the damage; and
  • photographs where possible.

This helps us investigate the issue with the carrier.

Delivery responsibility

Your consumer rights regarding the delivery of goods are not affected by this policy.

We remain responsible for delivery in accordance with applicable consumer law and cannot exclude obligations that the law places on us.

Returns

Please see our Returns & Refunds Policy for information about:

  • our 60-day unopened returns policy;
  • our 60-Day First-Pair Guarantee;
  • faulty products; and
  • return postage.

Contact

For shipping enquiries:

info@wehustl.co.uk