OUR GUARANTEE

60-Day First-Pair Guarantee

Trying period underwear can feel like a leap. Our first-pair guarantee gives eligible first-time customers the chance to try one pair for up to 60 days.

60
DAY

Try one pair. Properly.

If hustl. isn’t right for you, one opened and used pair from your first eligible order may be refunded under this guarantee.

What is covered?

The 60-Day First-Pair Guarantee applies to one opened and used pair from your first eligible hustl. order.

  • The guarantee can be used once per customer.
  • It covers one pair only.
  • You must contact us within 60 days of receiving your order.
  • The guarantee applies to the price paid for the eligible pair.
  • Original delivery charges are not refunded under this voluntary guarantee.

What if I bought more than one pair?

You can still try one pair under the guarantee.

If you bought two, three or more pairs, only one opened or worn pair is eligible for the 60-Day First-Pair Guarantee.

Any additional pairs that you want refunded must remain unopened, unused and in their original packaging, and must qualify under our standard Returns & Refunds Policy.

Those additional items must be returned to us at your own cost before the relevant refund is processed.

How do I make a claim?

Contact us within 60 days of receiving your first eligible order and include:

  • Your order number.
  • The product you tried.
  • A short explanation of why it wasn’t right for you.

We may ask for further information so that we can verify the claim and improve our products.

What isn’t covered?

  • More than one opened or worn pair.
  • Orders other than your first eligible hustl. order.
  • Claims made more than 60 days after receipt.
  • Items damaged through misuse or failure to follow the care instructions.
  • Normal wear and tear.

Your statutory rights are not affected.

This guarantee is an additional benefit offered by hustl. It does not replace or restrict any rights you may have under UK consumer law.